![]() In such cases, we comply with local laws and regulations. □ Please be aware that access to Facebook programs and services can be restricted in certain countries or regions. □ Make sure you have a stable internet connection and your device meets system requirements. □ We're unable to help unless we have sufficient information about your game. □ Make sure to check out our article on saving your progress. □ The last tasks you completed in your garden (e.g. If you are syncing so you can play on multiple mobile devices, you will need to follow these login steps on your. This will sync your game with your Facebook account. Tap the Facebook icon to open the login menu. □ The garden area you were restoring (e.g. To sync your mobile game, open the app on your mobile device. □ Your in-game name, your dog’s in-game name, and your level. □ Google Play A copy of an in-app purchase receipt with a visible purchase number (e.g. ![]() □ Your Player ID for the account that lost progress. □ What happened before you lost progress (e.g. If your progress isn't restored, please contact Customer Support □□ with the following information: Tap/click "Select" on the "On Server" pop-up window. Connect the game to your previously used Facebook, Google, or Apple ID account.ģ. Install the game from the App Store on your new device. Connect your Apple ID in the game Settings or title screen. Restart your device and reinstall the game □Ģ. Connect the new game to the same Facebook account used on your first device. In such cases, we comply with local laws and regulations.Have you lost your game progress? We're here to help! □ġ. □ Please be aware that access to Facebook programs and services can be restricted in certain countries or regions. To transfer your game from one device to another, you need to be logged in to Google Play. □ Make sure you have a stable internet connection and your devices meet system requirements. How do I sync game progress between Android devices. □ Unfortunately, it's not possible to transfer your progress on our Facebook platform to any other platform. If you can't find your Player ID or can’t access your old device, please contact Support and we'll do our best to help! How to transfer your progress Gardenscapes Official 860K subscribers Subscribe 365 19K views 3 years ago Transfer your progress like a pro with our updated guide Show more Show more 2M. Contact Support on your new device, mentioning this Player ID.Ģ. Your Player ID will be at the bottom of the window (e.g. □ If your game isn't connected to an account, don’t worry! Our Customer Support can transfer your progress manually □□ Here’s how:ġ. Connect the newly installed game to the same Google account used on your old device. Download the game from the store on your new device.Ģ. Connect the newly installed game to the same Apple ID used on your old device.ġ. Install the game from the App Store on your new device.Ģ. □ Using your Apple ID (devices must have iOS 13.0/macOS 10.15 or higher):ġ. Tap/click "Select" in the pop-up window in the "On server" option. Connect the newly installed game to the same Facebook account used on your old device.ģ. Install the game from the store on your new device.Ģ. You can transfer your progress between devices by connecting the game on your new device to the same Facebook, Google account or Apple ID used on your first device □ġ.
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